Lion View Tours
Privacy Policy
At Lion View Tours, your privacy is treated with the utmost care and discretion. We are committed to safeguarding your personal information and handling it in a manner that reflects the trust you place in us when planning your journey.
If you have any questions regarding this Privacy Policy, please contact us at info@lionviewtours.com.
What Is Personal Information?
Personal information refers to any information that can be used to identify you as an individual. This may include, but is not limited to, your name, contact details, passport information, travel arrangements, health or dietary requirements, and payment-related information.
How We Collect Personal Information
We collect personal information in several ways, including when you:
-
Communicate with our team via email, phone, website forms, or live chat
-
Make an inquiry or booking with Lion View Tours
-
Provide information through digital or traditional communication channels
In some cases, your information may also be provided to us by trusted third parties, such as:
-
Travel agents or tour operators booking on your behalf
-
Travel marketplaces and platforms
-
Insurance providers
-
A companion or representative arranging travel for you
Booking Your Journey with Lion View Tours
When booking a safari or travel experience with Lion View Tours—either directly or through one of our trusted partners—you consent to the collection, use, and sharing of certain personal information with essential third parties. These may include selected accommodations, activity providers, aviation partners, and relevant Tanzanian authorities.
Information shared may include:
-
Passport details (name, nationality, date of birth, passport number)
-
Residency information
-
Email address, phone number, and emergency contact
-
Travel insurance details
-
Medical or health-related information (where relevant)
-
Dietary or nutritional requirements
-
Accommodation and itinerary details
-
Payment-related information
This information is shared strictly for the purpose of delivering your travel experience and is never used for unrelated purposes.
Third-Party Service Providers
Some elements of your journey—such as luxury lodges, charter flights, or experiences like hot air balloon safaris—are delivered by carefully selected third-party providers.
We may share relevant personal information with these providers solely to ensure:
-
Your comfort and safety
-
High-quality service delivery
-
Compliance with legal and operational requirements
All partners are expected to uphold strict confidentiality and data protection standards.
How We Use Your Personal Information
Your personal information may be used to:
-
Design and recommend the most suitable travel experiences for you
-
Provide accurate travel advice and updates
-
Deliver customer support and resolve service-related matters
-
Ensure health, safety, and risk management during your journey
-
Conduct essential business operations such as accounting and compliance
-
Meet legal and regulatory obligations in Tanzania and other jurisdictions
Bookings Made via Travel Agents
If you book through a partnered travel agent or agency, you acknowledge that Lion View Tours will collect your personal information from that agent for the purpose of managing your booking and travel arrangements.
Booking on Behalf of Others
If you make a booking on behalf of another traveler, you are responsible for ensuring that they are aware of and agree to this Privacy Policy and our Terms & Conditions.
Marketing & Promotional Partners
Lion View Tours collaborates with international marketing and consulting partners to promote our travel experiences. In such cases, only aggregated and non-identifiable information may be shared for analytical or promotional purposes. Your personal data is never sold or shared for profit.
Reviews & Testimonials
If you submit a review or testimonial, it may be published on our website or marketing materials, including your name unless you choose to use a nickname or request anonymity.
Personal Information of EU & UK Residents
For guests residing in the European Union or United Kingdom, personal information is stored securely on servers located in the United Kingdom.
Please note that, as part of delivering your journey, your information may be transferred to service providers located outside the European Economic Area (EEA), always in accordance with applicable data protection laws.
Legal Disclosure
We may disclose personal information when required to do so by law, court order, or government authority, or where necessary to protect legal rights, prevent harm, or address suspected unlawful activity.
Medical Information
Health and medical information is handled with exceptional sensitivity and is shared only when necessary and in your vital interest, such as with medical professionals in an emergency.
You may choose not to provide medical information; however, we strongly recommend doing so to help ensure your safety and well-being during your journey.
Employment Applications
If you apply for a position with Lion View Tours, your personal information will be used solely for recruitment purposes. Successful applicants’ information will be retained securely in accordance with internal human resources protocols.
Protection & Security of Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
-
Access to personal data is restricted to essential personnel only
-
Our systems are regularly reviewed for security vulnerabilities
-
Personal information is retained only for as long as necessary
Minors
Lion View Tours does not knowingly collect personal information from individuals under the age of 18 without parental or legal guardian consent.
Financial Information
Payment information is protected using SSL encryption technology. Lion View Tours does not store full credit card details or CVV codes beyond what is necessary to process transactions securely.
Photography & Videography
During your journey, photographs or videos may be taken by our staff, professional photographers, or fellow travelers.
-
Permission is always sought by our professional photographers
-
You may inform your guide at any time if you prefer not to be photographed
-
Written consent will be obtained for any images used for marketing or promotional purposes
International Data Transfers
Where personal information is shared with third parties, we make every effort to ensure they adhere to recognized privacy and confidentiality standards. Most of our partners are based in regions with strong data protection frameworks, including the EU, UK, Australia, and the United States.
Your Rights
You have full control over your personal information. Subject to applicable laws, you may:
-
Request access to the personal information we hold about you
-
Request corrections or updates
-
Request deletion or restriction of use
-
Withdraw consent at any time
-
Object to certain types of data processing
We will inform you of any implications your request may have on your travel arrangements.
Additional Rights for EEA Residents (GDPR)
If you reside in the EEA or UK, you also have the right to:
-
Withdraw consent for marketing communications
-
Request data portability
-
Object to or restrict processing of your personal data
Your trust is central to everything we do.
At Lion View Tours, discretion, integrity, and respect for your privacy are part of the luxury we deliver.